FAQ

Cancellations?


You may request a cancellation within 24 hours of purchase. Otherwise you will receive partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.


Do you ship internationally?


We ship worldwide.

 

May I receive more than one order per purchase?

 

Each time the shipping amount of 12.99 is paid, one item of the order will be fulfilled, should several items be added to cart in a single order, a random item will be sent from the list. If there is a specific item you would like before the order is fulfilled, please contact us at our email: sparkselfcustomerservice@gmail.com


How do I track my package?


You can check on the status of your order at any time by reaching out to our customer support desk at sparkselfcustomerservice@gmail.com to ask questions anytime.


How long does it take for an order to arrive?


Once shipped, your order will arrive within 12 to 16 business days for United States, Canada, Australia, United Kingdom, other countries can take up to 28 business days, depending on how fast customs clearances takes place and due to having multiple warehouses overseas. You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We're happy to help.